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Your feedback

Tell us what you think

Have you used TALKWORKS for mental health support? Then your views and experience matter to us. There are a number of ways you can provide feedback about the service you have received, which will help us to improve the care and treatment we deliver.

Friends and Family Test

The Friends and Family Test gives us a snapshot of your overall experience of the service you have received from TALKWORKS.  The test asks one question about your expereince of our service and also gives you an opportunity to add further feedback about the answer you have provided.  Thank you for your feedback.

Take the friends and family test

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Assessment and treatment surveys

As part of your assessment and at the end of your treatment we will send you more detailed surveys to complete, for the specific TALKWORKS team you have been receiving care and treatment from. We appreciate you taking the time to share what you think and how we can improve our services further.

Make a compliment or make a complaint

If you would like to thank or compliment a member of our staff you can submit your feedback online.

However, if you have been unhappy about any aspect of your care and treatment you can provide feedback as follows:

  • Speak to the person providing your care
  • Call our Patient Advice and Liaison Service (PALS) on 01392 675686
  • Email them at dpt.pals@nhs.net

Write to:

  • PALS
    Devon Partnership NHS Trust
    Franklyn House, Franklyn Drive
    Exeter, EX2 9H

 


Your experience with us

Your feedback matters

“I could not fault the service I received. I was listened to and given so many different resources to help my anxiety and depression. I was so very low a year ago but with the amazing support from my therapist I feel more and more myself every day. Thank you TALKWORKS.”

“The therapy gently supported me to both understand and come to terms with my diagnosis and how it has impacted on me as a person for so many years. I felt I could be open and honest in a very safe space. I not only feel better, I understand myself better too.”

“I was apprehensive about using the service thinking I wasn't "bad" enough but a talk to the cardiac group by a TALKWORKS practitioner gave me confidence to self-refer. I was referred with respect and taken seriously throughout, felt safe and was given tools and advice to help myself take control of my situation.”